👉🏽 Follow @thelogicalindian Instagram creator @sochourner shared a video showing how South Korean call centres are tackling customer abʉse. Before a customer is connected, a pre-recorded message from a family member — often a child — introduces the service agent. The approach humanises staff and encourages customers to treat them respectfully. The video has gone viral, prompting discussions about whether India should adopt similar practices in its call centre industry, which faces high levels
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