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Google chose Verint Workforce Management (WFM) in the cloud to help plan and manage a workforce that is distributed across the globe. With Verint’s forecasting and scheduling capabilities, Google ensures it has the right people in the right place at the right time. | Verint
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"We use multiple facets of Verint...We use Verint's Workforce Management (#WFM) so we can schedule agent's breaks, lunches and coaching times." #verinttools #innovation #qualitymanagement #QM #enterprise #customerstory #customersuccess #customersuccessstory #performancemanagement | Verint
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Hear how Stanley Black & Decker Outdoor (formerly MTD Products), a worldwide leader in outdoor power equipment, used Verint Workforce Management Professional as an integral part of its journey to improve schedule adherence, operational efficiency, and agent engagement and empowerment in its contact center operations. | Verint | Facebook
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AI business outcomes from real customers using Verint IVA  A financial services firm was able to reduce call time resulting in saving $5 million. See how your business can generate AI Outcomes, Now. ➡️ https://lnkd.in/gBTAng8x | Verint | Facebook
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Introducing the Verint Forecasting Bot and Extended Forecasting Bot. With these bots, you can deliver the most accurate forecasting without requiring your workforce management teams to be #AI experts. Our Verint Specialized AI Bots don’t just support agents and customers, they support all business functions across the organization. Are you ready to drive better outcomes and improve #CX automation? Watch the video to learn more ⬆ | Verint | Facebook
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