Public Service Enterprise Group (PSEG) is a publicly traded diversified energy company operating in New Jersey and New York’s Long Island. In New Jersey it provides natural gas to 1.8 million ...

Vodafone Qatar has announced the delivery of next generation digital solutions that enhance connectivity, strengthen cybersecurity, and ...

IVA's first release supports Transit Technologies' market-leading paratransit solution, Ecolane, enabling riders to confirm upcoming trips, check estimated arrival times, and cancel rides through ...

The financial data is flowing at a faster rate than before. Millions of transactions, customer interactions, and risk alerts paint a constantly changing picture ...

JERICHO, N.Y., Dec. 3, 2025 /PRNewswire/ -- Nectar Services Corp. announced today a major new UK Government contract win with one of the largest Contact Centres in EMEA.

Regal lets you build retail AI voice agents that can automate inbound support calls and outbound proactive engagement. It is designed specifically for ...

Sinch reports that by 2026, customer communications will heavily rely on AI, conversational messaging, and personalized ...

Harry Folloder, Chief Digital & Technology Officer at Alorica, brings a blend of technical acumen and people-centric leadership to his role, having served in senior digital product and ...

Amazon is developing 911 call centers operated by AI across the country. NBC News’ Gadi Schwartz tours an emergency call ...

Discover how regular, constructive feedback transforms call center QA from a compliance function into a powerful driver of ...

Hyro's AI agents will be integrated into the health system's Epic EHR to automate call center workflows and aid in patient ...

In just nine months, a vacant call center was transformed into a modern learning environment with flexible classrooms, a ...