Microsoft has revealed that it saved over $500 million in its customer service division last year by deploying AI-powered agents across its service centers.

Overtime is an open secret in India’s IT sector. That's something everyone knows, but no one cares about. But IT workers are suffering a lot.

Intel Corporation is scaling back its manufacturing operations in Costa Rica as part of a broader global restructuring plan.

Tigo has secured a $205 million financing package from IDB Invest and Bladex to enhance and expand its fixed broadband infrastructure across El Salvador.

In a corporate spying lawsuit alleging encrypted communications, under-the-table cryptocurrency payments and a secretive ...

As more U.S. companies look to Mexico for nearshoring opportunities, the legal terrain beneath them is shifting fast. In a ...

GFT Technologies has acquired Megawork, a Brazil-based SAP consultancy focused on sectors like manufacturing, pharmaceuticals ...

Nortal has acquired Nearsure, a nearshore IT provider headquartered in the U.S., marking a significant expansion of its ...

Amid surging hype around artificial intelligence, CIOs remain measured in their approach, according to a new survey by Experis.

The pandemic accelerated the move towards a digitized global economy that was already well underway. The demand for tech talent, oversubscribed prior to COVID-19’s arrival, has been exacerbated ...