In a nutshell, I'm looking for programs for remote access and technical support purposes. I'm in an organization of over 500 users spread across several job sites. When I started at this organization ...

Remote workers may no longer have to ship malfunctioning PCs back to the office to get them working thanks to out-of-band support. An unbootable PC is every remote worker’s nightmare. It usually means ...

Many enterprises have moved to a hybrid or remote work model, signaling a need for IT teams to use remote desktop software to access workforce devices at any time. Getty Images/iStockphoto With the ...

The first thing you need to do is talk to Microsoft over the phone or chat. After a professional conversation, you will be given a six-digit code once the support is clear that the situation may not ...

In 2015, when Microsoft unveiled the very first public iteration of the HoloLens, product managers demonstrated the augmented reality headset by asking users to re-wire an actual light switch, live, ...

Problems created by the switch to home working, from headaches with VPNs and bandwidth, through to risky online behaviour by remote-working staff, are causing extra work and security worries for IT ...

With in-person IT support now relatively rare, tech workers are under increasing pressure to support end-users and endpoint devices remotely — and they need better overall support and tools to do that ...

While some companies have adopted “bring your own device” policies that allow employees to use their personal phones, laptops and other tech equipment for their work, many still opt to provide primary ...