Conan O'Brien pretends to be a difficult customer in this awkward '80s training video for music instrument salesmen.

Dealing with difficult customers is an inevitable part of running a business. However, learning how to handle challenging interactions with professionalism and empathy can turn potential conflicts ...

Every retail business has customers. Unfortunately, having customers guarantees you will also have difficult customers in the mix. Your customers are your retail company's lifeblood, so changing ...

Handling Difficult Customers Balancing Expectations Series 2: CWRU Customer Service Supervisor Training Coming Soon | While Series 1 focuses on individual customer service, Series 2 is geared towards ...

Narrative empathy enables service providers to turn angry customers into satisfied ones while remaining calm and building a resilient, professional service attitude.

Customer service training was one possible application, but Lublin also previously described the business as a way to empower marginalized voices. That lofty business model was short-lived.