Quality assurance (QA) refers to the agent and call center support provided to customers before, during, and after they purchase and use a company's products or services. Call centers use their QA ...

This scorecard assesses how well Medicare is working for Americans, offering insights about the sources of variation that ...

The balanced scorecard is a strategic planning and management system which takes into account non-financial aspects of corporate performance, explains the Balanced Scorecard Institute. The system ...

Businesses establish a balanced scorecard to align all their company activities. This type of performance management framework adds non-financial measures to traditional financial metrics and gives ...

We need a new scorecard for housing. The market doesn’t need more units anywhere you can put them. That’s not how you build ...

Ector County ISD have announced that the school district has received an encouraging mention in a new report released Tuesday by Education Recovery Scorecard, titled Pivoting from Pandemic Recovery to ...

As environmental, social and governance, or ESG, factors have become more prominent in investing, there has been a growing need to evaluate companies and investments based on their ESG compliance.

High costs and limited access in some parts of the country can keep people from getting needed health care. The post As the ...