E-commerce has exploded since Amazon and eBay were founded in 1995. Today, e-commerce is part of everyday life. By 2023, retail e-commerce sales in the U.S. are projected to surpass US$735 billion.

In the competitive world of e-commerce, providing exceptional customer service is crucial for building a loyal customer base and staying ahead of the competition. However, with so many brands vying ...

Competition is a significant threat to any business running via the internet. Amazon alone represented nearly a third of all U.S. e-commerce sales growth in 2020. Exceeding what customers expect will ...

The government has banned the use of "dark patterns" on e-commerce platforms and a gazette notification was issued on November 30 by the Central Consumer Protection Authority (CCPA). The rules are ...

Large online retailers like Amazon.com and Target.com have largely turned customer service from an art into a science, with hundreds of service representatives ready to answer emails, phone calls—even ...

Castelli strives to provide world-class customer service to build strong, long-lasting relationships with our customers, and the DTC CSS is the front-facing contact for our US DTC customers. The DTC ...

In the dynamic world of e-commerce, where an ever-expanding list of options is just a few clicks away, exceptional customer experience (CX) has become a potent differentiator. More than just a ...

This is a preview of a research report from Business Insider Intelligence, Business Insider's premium research service. To learn more about Business Insider Intelligence, click here. The quality of ...

Ask professionals in any industry, and they’ll all agree: Your best customer is the one you already have. Your customer retention strategy is an integral part of increasing your ecommerce sales. But ...