With three years spent researching, comparing, and testing software products, Tyler Webb is an expert on all things telecommunications. With work featured on GetVoIP.com, he's written over 150 ...
Whether managing a small help desk or a global contact center, understanding ACD is essential for optimizing customer and service excellence. Automatic Call Distribution (ACD) is the backbone of ...
A new update for Android Auto adds both Call Screening and Call Notes. Both promise to make life behind the wheel a touch easier. The standout addition is the former, though. It leverages Pixel phones ...
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